Terms & Conditions

  1. Welcome to the Lotus Precision Sdn Bhd e-commerce website. By accessing and using our website, you agree to comply with the following terms and conditions. These terms are in line with the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transaction) Regulations 2024, effective December 25, 2024 / June 24, 2025.
    • Seller Information Disclosure:
      As an online seller, we are required to clearly display our business information:
    • Company Name: Lotus Precision Sdn Bhd
    • SSM Registration Number: 199901003403 (478303-D)
    • Business Address: NO 23-2, JALAN PJS 3/59, SRI MANJA SQUARE 2, TAMAN SRI MANJA, 46000, PETALING JAYA, SELANGOR, MALAYSIA
    • Email Address: info@lotusprecision.com
    • Phone Number: 03-77849192
    • Website: lotusprecision.com
  2. Product Information: We are committed to providing accurate and transparent product information. Each product listing will include:
    • Detailed product descriptions.
    • Full pricing, including delivery fees and applicable taxes.
    • Terms of sale.
    • Estimated delivery times. 
    • MDA Registration Number: All our medical devices are registered with the Medical Device Authority (MDA) of Malaysia, and the valid registration number will be prominently displayed on the product page. 
    • All product information will be displayed primarily in Bahasa Malaysia, with English translations as supplementary.
  3. Order Process:
    • Rectification of Order Errors: We will provide a mechanism for customers to correct any mistakes in their orders (such as size, quantity, or address) either before or immediately after confirming the order.
    • Immediate Order Acknowledgment: Upon a buyer placing an order, we will confirm receipt of the order immediately, either through the platform’s system or an automated message. 
  4. Returns & Replacements:
    If goods delivered are defective, damaged, or not as advertised, Lotus Precision Sdn Bhd will bear the cost of return shipping or provide a replacement/redelivery service that matches the agreed terms. Customers cannot be asked to pay extra for shipping or file their own claims. 
  5. Service Delivery:
    If we offer any services (e.g., product assembly, repair, consultation), these will be delivered exactly as advertised, without any compromise or additional charges.
  6. Intellectual Property:
    All content on this website, including text, images, logos, and designs, is the intellectual property of Lotus Precision Sdn Bhd and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited. 
  7. Dispute Resolution:
    Consumers have the right to seek dispute resolution through relevant authorities or alternative dispute resolution mechanisms.
  8. Governing Law:
    These terms and conditions shall be governed by and construed in accordance with the laws of Malaysia.