At Lotus Precision Sdn Bhd, we are committed to protecting the privacy of your personal data. This Privacy Notice explains how we collect, use, disclose, and manage your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.   

1. Collection of Personal Data:

We collect personal data that you voluntarily provide when you interact with our website, such as during account registration, product purchases, or contacting customer service. The data collected may include your name, address, phone number, email address, and payment details.   

2. Purpose of Data Collection:

Your personal data is collected for the following purposes:

  • To process and fulfill your orders.   
  • To provide customer service and support.   
  • To manage your account.
  • To improve your shopping experience and personalize our services.
  • For marketing purposes (with your consent).   
  • To comply with legal and regulatory obligations.   

3. Consent:

We will obtain your consent before collecting and processing your personal data, unless such processing is necessary for specific purposes such as the fulfillment of a contract or to protect your vital interests. You have the right to withdraw your consent at any time.   

4. Data Security:

We implement stringent technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:   

  • The use of secure payment gateways.   
  • Encryption protocols (SSL/TLS) for all data transmission.   
  • Strict access controls to limit who can access customer data.   
  • Regular security audits and vulnerability assessments.   

5. Data Retention:

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We have clear data retention policies and procedures to ensure that data no longer needed is securely deleted.   

6. Data Subject Rights:

You have the right to:

  • Access your personal data held by us.   
  • Request correction of inaccurate or incomplete personal data.   
  • Withdraw your consent for data processing.   
  • Request the erasure of your personal data under certain circumstances.

7. Data Breach Management:

In the event of a data breach, we have a detailed response plan to contain, investigate, mitigate damage, and promptly notify affected parties, in accordance with PDPA requirements.   

8. Contact Us:

If you have any questions or concerns regarding this Privacy Notice or our data practices, please contact us at:

  • Address: NO 23-2, JALAN PJS 3/59, SRI MANJA SQUARE 2, TAMAN SRI MANJA, 46000, PETALING JAYA, SELANGOR, MALAYSIA
  • Phone Number: 03-77849192
  • Email: info@lotusprecision.com